Automated Customer Journeys: SCORE Method Explained

Learn how an automated customer journey boosts sales and discover the SCORE Method to engage and convert subscribers efficiently.

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How to maintain subscriber engagement?

Keeping subscribers engaged over time ensures your brand remains top of mind when they are ready to purchase.

"So anything that's engagement, including your longer term nurture stuff, your newsletter, your week to week, day to day emails, are all those engagement emails which are keeping people engaged, so that at the time they're ready to buy, you're there, they know what the link is, and they don't forget your name."

Takeaway:
  • Use regular emails to nurture relationships with subscribers.
  • Ensure consistent presence to stay relevant.
  • Engagement campaigns can re-activate inactive subscribers.

What is splintering offers?

Splintering offers allows customers to purchase a part of your main product, reducing commitment and risk.

"Another risk reversal technique is called splintering your offer, which is taking... one of the little mini courses that's inside of a membership or inside of a main course and making that available... They've got way less risk of the financial commitment."

Takeaway:
  • Extract portions of your main product to offer separately.
  • Allows customers to experience value before committing fully.
  • Can lead to upselling the full product after initial purchase.

How to reverse risk to encourage purchases?

Implementing risk reversal strategies can reduce customers' perceived risks and encourage them to buy.

"And that's where we are going to reverse or reduce the perceived risk somebody has. So great ways of doing this here are if you've got a membership, offer a trial for like $5 for the 1st 14 days... Or another risk reversal might be what we call the open day."

Takeaway:
  • Offer trials to lower the barrier for new customers.
  • Provide 'open days' for prospects to experience your offering.
  • Use risk reversal techniques to build customer confidence.

How do you handle objections via email?

Addressing customer objections directly in your email sequences can remove barriers to purchase.

"The simplest is to have a series of emails... 'I was just wondering why, hit reply, let me know.' Now you're in a sales conversation with somebody, understanding what their objection is... The next level of that is to put a simple survey together... And the question is, why haven't you enrolled in the program?"

Takeaway:
  • Invite feedback to understand customer hesitations.
  • Use surveys to gather objections and address them specifically.
  • Open dialogue increases trust and can lead to conversions.

How to use content-led campaigns?

Content-led campaigns can engage subscribers by providing value before introducing an offer.

"But the Content led campaign is gonna be content led sales, right? So that means the simplest version of this... Your content like campaign starts off by actually giving some value. It starts off by teaching something where they learn something, basically it's content, and then it transitions into... you can enroll in our program."

Takeaway:
  • Lead with valuable content to build trust with your audience.
  • Transition from teaching to offering a solution.
  • Use various formats like videos, webinars, or blog posts for content-led campaigns.

What is the 'Score' method?

Implementing the 'Score' method can create effective automated customer journeys that convert subscribers into customers.

"That's why we have this thing called the score method, which is a series of psychologically stacked email sequences, each one of them deals with a different and speaks to a different type of person who's on your email list who buys for a different reason."

Takeaway:
  • Use the Score method to address various customer types.
  • Design email sequences that cater to different buying motivations.
  • Increase conversions by personalizing customer journeys.

Why cater to different buyer motivations?

Understanding that not all customers buy for the same reasons is crucial for effective email marketing.

"Not everybody buys on discounts... We don't all buy everything for the same reason... And that is only appealing to one of the reasons that some people might buy."

Takeaway:
  • Recognize that customers have varied motivations for purchasing.
  • Avoid relying solely on discounting to drive sales.
  • Develop strategies that appeal to different buying triggers.

How can AI improve email subject lines?

Utilizing AI to craft email subject lines can significantly enhance your email open rates and engagement.

"I've been training an AI to beat my subject lines. Basically, I've been doing a split test every single day, testing a subject line that I've written versus one that this AI I've been training. It's beating me over 80% of the time in getting more clicks and opens."

Takeaway:
  • Testing AI-generated subject lines against human-written ones can lead to higher open rates.
  • Training AI with your own data can improve its effectiveness over time.
  • Incorporate AI tools to optimize email campaign performance.

Episode Info:

Title:
WTF Is An Automated Customer Journey? Use the SCORE Method
Episode Link:
Keywords:
automated customer journey, SCORE method, email marketing
Episode Air Date:
October 16, 2024

Podcast info:

Show Name:
The Email Marketing Show
Author:
Email Marketing Heroes
Owner:
Email Marketing Heroes
Category:
Business, Marketing

More summaries from this podcast:

Boost Conversions with Personalized Emails

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Incremental Data Collection for Personalization
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Creating Curiosity with Short Subject Lines
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Using Date Fields for Timely Emails
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Leveraging Lead Source in Personalization
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Using Location Data for Targeted Emails
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3 Buyer Triggers Killing Your Sales

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Why highlight process outcomes?
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How to handle objections in emails?
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Why share use cases in emails?
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How to write compelling subject lines?
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How to structure emails using the three factors?
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